Last updated: August 2026
We would rather refund you than have you feel stuck with something that isn’t right for your family.
Full refund, no questions
Before your documents have been generated, you can request a full refund for any reason. Write to us through our contact page and we’ll process it.
After documents are generated
Once the documents have been assembled and delivered, we can no longer offer an automatic refund, because the work has been delivered.
We will still make it right if something is wrong on our end — a document that doesn’t match the information you provided, a technical failure that prevented completion, or a notarization that failed for a reason within our control. Write to us and describe what happened.
Notarization
Notarization is included in the price and is performed by a third-party provider. If the young adult cannot complete that provider’s identity verification, contact us — we will help troubleshoot, and if the process genuinely can’t be completed, we’ll refund the notarization portion or the full amount depending on where things stopped.
Wrong state
We currently serve Texas only. If you purchase and we cannot serve your state, that’s our error for taking the order. Full refund.
How to request
Write to us through our contact page with the name on the order. We aim to respond within two business days and to process approved refunds within five to ten business days. Refunds go back to the original payment method.
Entrust-EP LLC
401 FM 1187, Aledo, TX 76008